To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 3 weeks  from your order date. 

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • Original shipping charges are non-refundable 
  • For each iteam returned a fixed handling fee of 20 USD will be deducted from your refund
  • You are responsible for the charges of the return shipping
  • All free shipping delivery methods will automatically be deducted by the refund. 24.00 for International orders and  $ 18.00 for Eu orders 

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.