SHIPPING & DELIVERY
EUROPE TRACKED SHIPPING:
DHL Express Delivery 1-3 days - Complimentary
DHL Express International Shipping 1-3 days -$18.00
USA & REST OF THE WORLD TRACKED SHIPPING:
DHL Express International 1-5 days - Complimentary
DHL Express International Shipping 1-3 days - $24.00
All of our orders (excluding preorder items-check bellow) are shipped 1-3 working days from purchase. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. Shipments outside of the EU may be subject to import duties and taxes, which are the responsibility of the recipient. Orders cannot be canceled, if they have already been shipped or 24 hours after the purchase.
RETURNS & EXCHANGES
If you are not completely satisfied with your product, our returns policy allows you to return for a full refund, exchange or choose a store credit note for full price items, within 14 days from order date. Please visit our returns centre and fill in the returns request. Shipping charges are not refundable.
Please visit our return portal under the following link:
Products sent back can not be worn, modified, or washed. All products must have all tags and any hygiene stickers still attached, they also must be shipped back in the bag that was provided. Shipping and handling charges are not refundable. All sales items are final - This includes flash sales. Any taxes or duties associated with your exchange will be at your cost. We may refuse to exchange your purchase if we receive damaged goods. We will, however, return the damaged goods back to you. Please make sure goods are securely packaged to avoid destruction in transit; it is the customer’s responsibility until the return reaches our warehouse. Please obtain proof of postage with a tracking number from the Post Office. Apologies, we cannot offer a store credit note or an exchange on goods that don’t arrive.
Any item purchased via a promo code or during a promo sale can be returned for a credit note or exchanged.
For a full refund policy please check here.
PREORDERS FOR SS23
All products published under the collection SS23 are available for Preorders till January 2023. Every purchase made in the preorder period will be sent out latest end of January. Enjoy -15% off on all preorder items with code SS23. If you are purchasing our capsule collection and preorders in the same time, please note that we will sent the whole order together. If you wish to receive items from capsule collections sooner please place a separate order from the preorder items.