Shipping & returns

Shipping & returns


Shipping Prices:

Free shipping on orders 200 €
Flat-rate shipping rate of 10 € will apply to all orders under 150 €
Orders within Europe can take between 3-7 business days. Please review your tracking number from your email if you are concerned about the location of your package. The shipping carrier is your best resource for support after your order is shipped.
 Keep in mind that some items Antoninias is providing when ordered, which might take another week to produce it. Thank you for shopping with us!

United States + International Shipping

International shipping rates will apply

Orders to the United States can take between 7-15 business days. Internationaly orders can take up to 21 business days. Since your package is crossing the border, delays at customs may occur. Antoninias does not cover customs, duty, or import charges or fees. The purchaser is responsible for all such charges. Please review your tracking number if you are concerned about the location of your package. Thank you for shopping with us!

Returns


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Here's how it works:

Email info@antoninias.com within 14 days of purchase with your exchange/return request and we will provide a return shipping label if your exchange/return is eligible.
Upon receiving the item in its original condition*, we will process your exchange/return.


What cannot be returned?

The following products are exempt from being returned:

Gift cards
Sale items
Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@antoninias.com.

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@antoninias.com and send your item to: Antoninias, Gorenje pri Zrečah 12 a, 3214 Zreče , Slovenia.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


To return your product, you should mail your product to: Antoninias, Gorenje pri Zrečah 12 a, 3214 Zreče , Slovenia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

MADE WHEN ORDERED

Some of our products might be made for you when ordered,  therefore it might take a bit longer for them to arrive than usually.