Return policy

Did you choose the wrong size or style? No problem! Antoninias provides pre-paid return labels through our DHL return portal, where you can easily schedule a pickup or drop-off at your convenience. Returns are accepted for exchange or store credit notes within 14 days of delivery. Please note that all returns, excluding exchanges, are subject to a 6 € restocking fee per item.

For Domestic orders we offer returns for an exchange or store credit note, within 14 days from order date. International orders can also be returned for an exchange or a store credit note, within 14 days from order date (some exceptions apply, please see below). To support the sustainability aspect, we make our apparel when ordered.

Please visit our returns centre and fill in the returns request. Shipping and Handling charges are not refundable.  

Please visit our return portal under the following link:

RETURN PORTAL

Products sent back can not be worn, modified, or washed. All products must have all tags and any hygiene stickers still attached, they also must be shipped back in the bag that was provided. Shipping and handling charges are not refundable. All sales items are final - This includes flash sales. Any taxes or duties associated with your exchange will be at your cost. We may refuse to exchange your purchase if we receive damaged goods. We will, however, return the damaged goods back to you. Please make sure goods are securely packaged to avoid destruction in transit; it is the customer’s responsibility until the return reaches our warehouse. Apologies, we cannot offer a store credit note or an exchange on goods that don’t arrive. All returns must be received back within 30 days of receiving your order to be eligible for an exchange or store credit note.

  

EUROPE RETURNS: 

Please go to our returns centre to choose your preferred option. All full priced items are eligible for an exchange or credit note. We do not accept returns for our collection of handmade bags made by disabled organisations. If you would like to exchange, ANTONINIAS covers the shipping costs of one further shipment to you.  If you choose store credit ANTONINIAS will arrange a hassle free return label on your behalf, there is a fixed price of 20.00€ deducted from the amount. If you choose to exchange the shipping backward is chargeable before we provide you the shipping labels. Shipping charges are not refundable.

USA & UK RETURNS:

Please go to our returns centre to choose your preferred option. All full price items are eligible for an exchange or credit note. We do not accept returns for our collection of handmade bags made by disabled organisations. If you would like to exchange, ANTONINIAS covers the shipping costs of one further shipment to you.  If you choose store credit ANTONINIAS will arrange a hassle free return label on your behalf, there is a fixed price of 24.00€ deducted from the amount. If you choose to exchange the shipping backward is chargeable before we provide you the shipping labels. Shipping charges are not refundable.We cannot cover the exchange of a shipment if you did not receive the free shipping option automatically by purchasing. In this case we will deduct the shipping cost of shipment to you and for the return and credit the rest on a credit note.

 

REST OF THE WORLD RETURNS:

Please go to our returns centre to choose your preferred option. All full price items are eligible for an exchange or credit note. We do not accept returns for our collection of handmade bags made by disabled organisations. If you would like to exchange, ANTONINIAS covers the shipping costs of one further shipment to you.  If you choose store credit ANTONINIAS will arrange a hassle free return label on your behalf, there is a fixed price of 33.00€ deducted from the amount. If you choose to exchange the shipping backward is chargeable before we provide you the shipping labels. Shipping charges are not refundable. We cannot cover the exchange of a shipment if you did not receive the free shipping option by purchasing. In this case we will deduct the shipping cost of shipment to you and for the return and credit the rest on a credit note.

 

CANCELLATIONS

Orders cannot be canceled if they have already been shipped/fulfilled/processed  or 24 hours after the purchase if the order hasn’t been fulfilled/processed yet. If you wish to cancel your order within this timeframe and if the order has not been processed yet please write an email to info@antoninias.com. The email must include your name, order number and the items you want to cancel. The email must be sent to us with the same email address the order was placed with. Make sure your email is written in English, as we may not be able to reply to emails in other languages.