Return policy

RETURNS & EXCHANGES POLICY

Last updated: September 19, 2026

Did you choose the wrong size or style? No problem! Antoninias provides DHL return labels through our DHL Return Portal, where you can schedule a collection or drop your parcel at a DHL service point. Returns and exchanges are subject to the terms below.

All returns and exchanges must be initiated and sent through our DHL Return Portal:

https://returns.dhlexpresscommerce.com/?id=09dc32a4b16e465caf8ee60584ba287f

If you have a problem using the portal, please contact us at info@antoninias.com before sending anything back.

Return eligibility

Return or exchange requests must be submitted within 14 days of delivery. Customers in the European Union may choose a refund, an exchange, or store credit. If you exercise your EU right of withdrawal, please hand the parcel to DHL without undue delay and no later than 14 days after informing us that you wish to return it.For all destinations outside the European Union, returns are eligible for an exchange or store credit. Items must be returned unworn, unwashed, unused, and in their original condition, with all tags, packaging, and hygiene stickers intact. Swimwear must be tried on over underwear. Items with removed hygiene protection, signs of wear, marks, scents, damage, or missing tags may not be accepted, or the value of the item may be reduced where permitted by law.

DHL return-label costs

The applicable DHL return-label fee is €23 for returns from the European Union, €28 for returns from the United States, and €35 for returns from all other international destinations, including the United Kingdom.

For a refund or store-credit return, the DHL return-label fee will be deducted from the amount credited, where permitted by law. For an exchange, the DHL return-label fee must be paid before the DHL label is issued. Antoninias covers the shipment of one replacement item for an approved exchange.

Refunds and store credit

Once your return has been received and inspected, we will confirm whether it has been accepted. Approved refunds are issued to the original payment method. For EU withdrawals, standard original delivery costs will be reimbursed. If you choose store credit, Antoninias will issue store credit equal to the eligible returned-item value, minus the applicable DHL return-label fee and any other applicable deductions. For orders delivered to the United States, any customs duties, import taxes, tariffs, brokerage fees, and other entry charges paid by Antoninias when the original order entered the United States will also be deducted from the store-credit amount, where permitted by applicable law. Store credit is issued by email and can be used on antoninias.com. Refunds or store credit are processed within 14 days after approval of the return.

Exchanges

Exchanges are available for the same style in another available size or colour, subject to stock availability. If your preferred replacement is unavailable, we will offer store credit. Each approved exchange includes one replacement shipment from Antoninias; any further exchange is subject to a new return-label charge.

Incorrect or faulty items

If you receive an incorrect, damaged, or faulty item, please contact info@antoninias.com as soon as possible and include your order number and clear photographs. Do not return the item before receiving instructions from us. If Antoninias confirms that the item was sent incorrectly or is faulty, we will provide a DHL return label at no cost to you and arrange the appropriate replacement, repair, store credit, or refund.

International returns and customs

For returns from the United States, any duties, taxes, or customs-related charges incurred by Antoninias on the return may be deducted from the store-credit or exchange value where permitted by law.

For all other international returns, including returns from the United Kingdom, the customer is responsible for any duties, taxes, VAT, customs charges, or clearance fees connected with the return shipment. If a return is refused, abandoned, sent back to us because of unpaid charges, or creates additional costs, these costs may be deducted from any store credit or exchange value.

Refused or unauthorised returns

Returns sent outside the DHL return process, sent cash on delivery, sent to the wrong address, or returned in an ineligible condition may be refused or may not qualify for a refund, exchange, or store credit. Antoninias is not responsible for parcels sent using an unauthorised shipping method.

Cancellation policy

If you wish to cancel an order, please email info@antoninias.com within 24 hours of placing it. We can only cancel an order if it has not been processed, entered production, fulfilled, or shipped.

Once an order has been processed, made to order, fulfilled, or shipped, it cannot be cancelled through Antoninias. Personalised or custom-made items cannot be cancelled once production has started. This does not affect any mandatory statutory rights that apply to you.